Order confirmation and dispatch
Orders are processed after VALDUS confirms product availability, delivery details and applicable payment requirements. Dispatch timing can vary by product, stock availability, destination and operational conditions.
Delivery coverage
VALDUS ships across serviceable locations in India. Delivery availability depends on the courier network and destination pincode.
Estimated delivery
Most orders are targeted for delivery in approximately 3–5 working days after dispatch. This is an estimate rather than a guaranteed delivery date. Remote locations, weather, public holidays, courier disruptions and other circumstances can extend transit time.
Correct delivery details
Customers are responsible for providing a complete and accurate name, mobile number, address, city, state and pincode. If an address needs correction, contact VALDUS as early as possible. Changes may not be possible after dispatch.
Tracking
Where tracking/AWB details are available, VALDUS may share them through WhatsApp or another support channel. Once the shipment is with the courier, tracking events are generated by the courier network.
Delivery issues
If a package appears visibly damaged, incorrect or incomplete, retain the packaging and contact VALDUS promptly. A continuous unboxing video is strongly recommended for delivery-damage review.