Information we may receive
Depending on how you use VALDUS, information may include your name, mobile number, email address, delivery address, order/product details, support messages, payment-related confirmation information you choose to share, and technical website/server information such as IP address, browser type and access logs.
How information is used
- To respond to enquiries and provide customer support.
- To process, confirm and deliver orders.
- To provide product support and after-sales assistance.
- To prevent misuse, maintain website security and troubleshoot technical issues.
- To comply with applicable legal, accounting or regulatory requirements.
WhatsApp and third-party services
If you continue an order or support conversation through WhatsApp, your interaction is also subject to WhatsApp/Meta's applicable privacy terms. Delivery partners, hosting providers and other service providers may receive information only as reasonably necessary to provide their services.
Data sharing
VALDUS does not sell customer personal information to advertisers. Information may be shared with service providers, couriers, payment/service partners or authorities when reasonably necessary for order fulfilment, support, fraud prevention, legal compliance or protection of rights.
Retention and security
Information is retained for as long as reasonably necessary for the purpose for which it was collected, business records, dispute handling, product support and applicable legal requirements. Reasonable safeguards are used, but no internet or electronic storage system can be guaranteed to be completely secure.
Your requests
For privacy-related questions or correction requests, contact contactvaldus@gmail.com.