No change-of-mind returns
VALDUS does not offer returns, exchanges or refunds for change of mind, personal preference, colour preference after dispatch, or dissatisfaction unrelated to a verified defect.
Cancellation
Orders may not be cancelled once dispatched.
Damaged, defective or incorrect goods
If a product arrives damaged, incomplete, incorrect, defective, misdescribed or otherwise non-conforming, contact VALDUS promptly. The team may request photographs, video, packaging information, troubleshooting and other evidence to assess the issue.
Unboxing evidence: VALDUS strongly recommends one clear, continuous video showing the sealed shipping package, shipping label, opening of the package and the product/accessories immediately after opening.
No product warranty
VALDUS products are currently sold without a product warranty. This does not remove statutory rights or remedies that apply to goods that are damaged, defective, misdescribed or otherwise non-conforming under applicable law.
Nothing in this policy excludes or restricts rights and remedies that cannot lawfully be excluded under applicable Indian consumer protection law.